Customer Service

Service number: 1-888-744-7123
Technical Support: 1-800-459-5599
TTY for the hearing impaired: 1-800-561-7876

Tracking Number Formats

999 999 999 999
XYZ 999 999 999


What is the reason for no tracking records?

The most common cause of no tracking records is incorrectly typed tracking number. It is advised to check with the sender if you are not sure what the number is. Besides, it takes up to 24 hours for a new package to show up in the system.

What are the hours of delivery?

It is advised to check with local office for accurate results, because the hours of delivery vary by product and location.

About us?

Track all your Purolator parcels on TrackingGo. TrackingGo is a third-party tracking service provider. You can get real-time text tracking record as well as visualized shipment locations on map of your Purolator packages.

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