OnTrac Tracking


Customer Service

Customer Care Department: 200-334-5000
WebOnTrac Support Desk: 877-225-6837
Billing: 877-227-5139


Tracking Number Formats

C999 9999 9999 999



What is the reason for no tracking records?

The most common cause of no tracking records is incorrectly typed tracking number. It is advised to check with the sender if you are not sure what the number is. Besides, it takes up to 24 hours for a new package to show up in the system.

What are the hours of delivery?

It is advised to check with local office for accurate results, because the hours of delivery vary by product and location.

About us?

Track all your OnTrac parcels on TrackingGo. TrackingGo is a third-party tracking service provider. You can get real-time text tracking record as well as visualized shipment locations on map of your OnTrac packages.